Your satisfaction is always our top priority.  We work with our vendors to guarantee the quality of our products and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange to ensure your complete satisfaction.  Please note that all returns require prior authorization.

We always strive to make the Return and Exchange process as easy and hassle-free for you as possible. 

Return Conditions

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. Prescription items can not be returned, as they can not be re-used.

Items that have been used by the customer or items that have been damaged by use cannot be returned to us.

When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories and literature. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents.

We do not accept returns on customized orders such as custom compounded medications.

Exchanges

If you are not fully satisfied with your purchase, we will be happy to facilitate an exchange for you. Please return the item to us within 10 days of purchase and you will not be charged restocking fees, provided the item is in NEW (unopened, unused, untested and resalable) condition.

Exchanges In Case Of Shipping Damage

If an item comes damaged as a result of shipping, please notify us immediately. We will discuss the options and ensure you receive your un-damaged product as soon as possible.

Refunds

Product Refunds – We are unable to provide any type of refund, for any product or service.

Shipping Refunds - Shipping charges on returns are not refundable. We do not offer refunds for shipping charges, including but not limited to domestic Ground, Express or International shipping. Please be advised that we are unable to refund any fees imposed by an entity other than Griffin Medical Group.